FAQ – UndieStar

The delivery is made to your home or to the address you have given. If you are not at home at the time of the passage, the deliveryman leaves you the parcel in your letter box. If the parcel does not return, a notice of passage will be deposited to you. This document indicates the time and day of the letter carrier's visit as well as the post office where the parcel was left. You must go to the post office indicated within 10 working days with the notice of passage left by the letter carrier and an identity document to withdraw it. If the parcel is not collected, return costs will be deducted from your refund.

Dans le cas où le produit et l'emballage n'ont pas été ouverts et n'ont pas été endommagés, vous avez droit à un remboursement complet. Voir cas détaillé ici.
Dans le cas où l'emballage a été ouvert et que le produit a été utilisé, pour des raisons d'hygiènes nous n'acceptons pas le retour et donc son remboursement.
Veuillez vérifier nos conditions de service pour savoir si vous avez droit à un remboursement ici.

Wash them before the first use with cold water (preferably in the washing machine). This helps to improve their absorbency.
After each use: First rinse or soak them in cold water. You can wash them by hand or in the washing machine. It is very important to wash them in cold water, without softener, without Marseille soaps and without bleach.
Never dry clean them. The sun is the healthiest way to dry them!

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